Last month I participated in a LinkedIn group discussion with a meeting planner who was seeking advice on how to structure a contract for a hotel group buyout. Like any …
How to Structure a Contract for a Hotel Group Buyout Read More »
Felt great to recognize each member of my team for their strengths & achievements today. Recognition energizes both giver & recipient! — Kevin Donahue (@mrkevindonahue) August 9, 2013
I can’t believe how many emails I receive every weekday morning that ask this key question: “Do you want to connect with more customers?” And the answer, of course, is …
Want to Connect with more Customers? Stop being a Morning Person! Read More »
Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to …
3 Great Sales & Customer Service Reads for the Week Read More »
Since the rocket-like launches of Twitter, Facebook, and Pinterest years ago, organizations have been asking the million dollar question in regards to social media, “How can we convert fans into …
I happened upon a curious article entitled “How to Roll Up Your Shirt Sleeves” via a luxury company’s social media and it really struck me. As a man who wears shirts, I …
How To Position Yourself as an Expert – ROLL UP YOUR SHIRT SLEEVES! Read More »
Question: What’s the best iPhone / Android app that you’re *NOT* using? For 95+% of the iOS and Droid users, the answer is BUMP. This great app allows you to …
Ryan Estis posts a great blog on the value of sales positioning and how the role of the sales professional has changed in the last ten years, including this slide …
In the first installment of my series “Six Steps to a More Effective Sales Proposal“, I outlined the importance of focusing your proposal directly on your customer’s goals and concerns, …
Six Steps to a More Effective Sales Proposal – 2. Don’t Feature Dump Read More »
Not a week goes by that I don’t receive an unsolicited, impersonal pitches promising to help draft better sales proposals. I’m sure you’ve seen them. They all seem to start …
Six Steps to a More Effective Sales Proposal – 1. FOCUS ON YOUR CUSTOMER Read More »
