Stanford’s Lindred Greer has published an interesting new study which seeks to answer one of the great leadership selection queries: Will an organization achieve peak performance with a highly competent leader …
“Leadership Qualities†vs. Competence: Which Matters More? Read More »
I was greatly inspired by this article on servant leadership twelve years ago. Written by the National Vice Chief of the Order of the Arrow, I happened upon it again …
Shared: Thoughts on Servant Leaders and The Great Outdoors Read More »
This week, TripAdvisor released their annual list of top travel trends for 2016 (PDF). Hidden in the results are a few very interesting details that not only apply to 2016, …
I can’t believe how many emails I receive every weekday morning that ask this key question: “Do you want to connect with more customers?” And the answer, of course, is …
Want to Connect with more Customers? Stop being a Morning Person! Read More »
Here are three short, compelling reads regarding customer service and sales. I found each of these very poignant for guest service and hotel sales in our industry: 3 Keys to …
3 Great Sales & Customer Service Reads for the Week Read More »
I happened upon a curious article entitled “How to Roll Up Your Shirt Sleeves” via a luxury company’s social media and it really struck me. As a man who wears shirts, I …
How To Position Yourself as an Expert – ROLL UP YOUR SHIRT SLEEVES! Read More »
Question: What’s the best iPhone / Android app that you’re *NOT* using? For 95+% of the iOS and Droid users, the answer is BUMP. This great app allows you to …
Ryan Estis posts a great blog on the value of sales positioning and how the role of the sales professional has changed in the last ten years, including this slide …
I read an interesting article on Glassdoor entitled, “5 Changes to Make to Your Resume NOW” in which some often overlooked points were resurfaced. It’s worth a read. One point …
As the stories of the Casa Monica Hotel firing an employee for wearing a US flag pin began to break this weekend, I was struck by just how unprepared the …
The Unparalleled Importance of a Crisis Management Plan Read More »
