The Simple, Life-Saving Checklist
One of my favorite stories of #RestlessRenewal comes from the history of the B-17 bomber and the invention of the flight checklist. Born from tragedy, this simple document helped launch …
innovation
Trend Spotting: Attribute-based hotel bookings
As hotel booking technology continues to advance, the next widescale trend to emerge in hotel reservations and hospitality marketing may be attribute-based reservations. Traditionally hoteliers have built room pools based …
Re-imaging the Ordinary: Innovating Airline Safety Videos
If you travel frequently, it’s quite likely that you know the entire safety speech of your favorite airlines by heart. They are routine… mundane… ordinary. Delta made headlines a few …
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The Travel Agency of Tomorrow
This week I spent time with the industry’s top luxury travel agencies at Virtuoso TravelWeek in Las Vegas. Based on these interactions and the increased demand for travel agents, I’ve …
Restless Renewal – The Art of Continuous Innovation
As I’ve discussed many times before, I’m confident that innovation is the key to sustained success in business. It cannot be simple coincidence that the top companies in the world …
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