A new report published by Skift.com details the travel habits and mindset of affluent Americans. Among the findings: Affluent Americans make up just 20% of the U.S. population, but they …
Report: Affluent Americans account for 51% of travel spending Read More »
Great marketing insights : Be your own brand & stop targeting buckets https://t.co/aaNex6f98B — Kevin Donahue (@mrkevindonahue) April 26, 2017
This week I spent time with the industry’s top luxury travel agencies at Virtuoso TravelWeek in Las Vegas. Based on these interactions and the increased demand for travel agents, I’ve …
I mentioned on Twitter that I keep a copy of Mr. Bill Marriott’s TWELVE RULES OF SUCCESS in my office. I think it is outstanding advice from one of our …
What an exceptional story of genuine care from the Ladies & Gentlemen of The Ritz-Carlton, Amelia Island. A student in my special education class recently shared his dream of working …
Student Fulfills Dream at The Ritz-Carlton, Amelia Island Read More »
TripAdvisor has compiled a study of guest engagement and found several key factors that drive hotel guest engagement on the review site. Among the key findings, management responses to TripAdvisor …
Last month I participated in a LinkedIn group discussion with a meeting planner who was seeking advice on how to structure a contract for a hotel group buyout. Like any …
How to Structure a Contract for a Hotel Group Buyout Read More »
This week, as many begin to focus on budget planning and creating strategic plans, I’m reading more about how the hospitality industry continues to evolve in the social media era. …
Here are three short, compelling reads regarding luxury sales and marketing in the hospitality segment. I found each of these very poignant for guest service and hotel sales in our …
I can’t believe how many emails I receive every weekday morning that ask this key question: “Do you want to connect with more customers?” And the answer, of course, is …
Want to Connect with more Customers? Stop being a Morning Person! Read More »
