Guests for Life: It’s how you make them feel
The one fundamental truth in providing a luxury travel experience is best summarized by Dr. Maya Angelou’s famous quote:
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
In creating guests for life, our overarching mission must be to ensure that guests have an experience that captures their emotions and stays with them long after they have checked-out.
In the end, it’s how you make them feel.