Month: September 2011

How to Fix AppleTV “Not Authorized” Error

If you own a G1 (first generation) Apple TV, you may have recently encountered an error message on your ATV unit when trying to watch content purchased on your computer, iPhone, iPod, or iPad. The error, which reads “Your Apple TV is not authorized to play this content.”, began appearing for some users when attempting …

Six Steps to a More Effective Sales Proposal – 1. FOCUS ON YOUR CUSTOMER

Not a week goes by that I don’t receive an unsolicited, impersonal pitches promising to help draft better sales proposals. I’m sure you’ve seen them. They all seem to start like this: This class will…. This speaker will…. This “award-winning” training will…. Blah, blah, blah. Isn’t it ironic that these mass mailings – full of …

Guests for Life: It’s how you make them feel

The one fundamental truth in providing a luxury travel experience is best summarized by Dr. Maya Angelou’s famous quote: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In creating guests for life, our overarching mission must be to ensure that guests …

The State of the Chinese Luxury Market

Affinity China has unveiled some amazing statistics in a recent study of the Chinese luxury consumer that point to not just the growth of the luxury sector in China, but also the global reach of the affluent Chinese.  Among them: The average age of the Chinese luxury consumer is 20 years younger than consumers in …