Tag: hotels

Insights: Why Multigenerational Travel is THE Emerging Trend

Mutligenerational Travel

A recent presentation by Peter Yesawich, vice chairman of MMGY Global, highlighted a number of trends and insights for the hospitality market in the near term. While there was definitely a lot of beneficial information presented, one key insight may emerge as the number on trend in hospitality: multigenerational travel. “Multigenerational travel” or “mutligen travel” …

Who writes hotel reviews?

Travelers today are innundated with resources to assist in planning trips. Among the tools are first-hand “unbiased” published on the major booking sites, including TripAdvisor, Booking.com, Expedia and others.  But, have you ever wondered, “Who writes these reviews, anyway?” Olery, a reputation management company, has taken a stab at answering that question and the answers …

Why you NEED a Travel Agent

You already know how to use Expedia, Travelocity, and TripAdvisor. You’re not an online travel novice. Perhaps you’re using more advanced tools like Kayak, Hipmunk, and TripIt to plan your vacations. But are you neglecting to use the #1 travel resource in the world? If you’re not using a professional travel agent, then you’re putting …

The hidden opportunity behind “low hotel occupancy” in China

As hotel companies continue the unprecedented rush to develop properties in China, new analysis shows that the hotel occupancy rate in China to be among the lowest in Asia. “Hotels in some markets of China are clearly oversupplied in the next three to five years, and they won’t be generating good returns,” said Nigel Summers, …

The Unparalleled Importance of a Crisis Management Plan

As the stories of the Casa Monica Hotel firing an employee for wearing a US flag pin began to break this weekend, I was struck by just how unprepared the hotel and Kessler Collection were for the public relations firestorm which erupted in response to the media coverage.  (DISCLOSURE: I once worked in Sales & …

Guests for Life: It’s how you make them feel

The one fundamental truth in providing a luxury travel experience is best summarized by Dr. Maya Angelou’s famous quote: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In creating guests for life, our overarching mission must be to ensure that guests …

The State of the Chinese Luxury Market

Affinity China has unveiled some amazing statistics in a recent study of the Chinese luxury consumer that point to not just the growth of the luxury sector in China, but also the global reach of the affluent Chinese.  Among them: The average age of the Chinese luxury consumer is 20 years younger than consumers in …

Behind-the-Scenes: How Ritz-Carlton trains it Ladies & Gentlemen

Great insight on the selection process and behind-the-scenes training of employees at The Ritz-Carlton hotels.  The making of Ladies and Gentlemen The philosophies and lessons being taught are ones that we could all do with 
taking on board, not just in our professional lives, but in our personal ones as well. But the most important …

Tipping Guidelines: How much to tip

Have you ever wondered if you should tip a service worker or how much is an appropriate tip? You’re not alone. Ask a group of ten friends what an appropriate tip would be for service and you’ll likely get ten different answers.  Especially when traveling, there are many situations when tipping comes into question. It …

Study: 61% of smartphone users would book travel on mobile devices

A new Mojiva study being reported by EyeforTravel reveals that 61% of smartphone users would be comforable booking travel on their iPhone or Android.   The study, which was based on responses from almost 200 mobile users on the Mojiva network, shows that while 64% of users would be comfortable spending up to $500 dollars via their …