Category: Uncategorized

The Travel Agency of Tomorrow

This week I spent time with the industry’s top luxury travel agencies at Virtuoso TravelWeek in Las Vegas. Based on these interactions and the increased demand for travel agents, I’ve been giving some thought to what the travel agency of tomorrow may look like. Years ago, the local travel agency was a brick-and-mortar office on …

Bill Marriott’s Twelve Rules of Success

I mentioned on Twitter that I keep a copy of Mr. Bill Marriott’s TWELVE RULES OF SUCCESS in my office. I think it is outstanding advice from one of our industry’s most successful leaders.   1. Continually challenge your team to do better. 2. Take good care of your employees, and they’ll take good care …

The Five Profiles of Chinese International Travelers

Hotels.com has completed its fifth annual survey of Chinese travelers and – among other insights – developed the five profiles of Chinese who plan to travel internationally in the coming year. While the resutls show that 92% of Chinese travelers plan to increase or maintain their travel spending in the coming year, the survey also five profiles …

Google Destinations: The Future of Mobile Travel

Google has just launched what may be the future of mobile travel search tools: Google Destinations. Brilliantly, Google has integrated the power of their hotel, airline, and destination search into a single, mobile-friendly travel planning platform. The completely immersive experience is simple for travelers to navigate and – ironically for a search company – intended …

“Leadership Qualities” vs. Competence: Which Matters More?

Stanford’s Lindred Greer has published an interesting new study which seeks to answer one of the great leadership selection queries: Will an organization achieve peak performance with a highly competent leader or one with the strongest leadership qualities? From the Harvard Business Review, the short answer is that the leader’s competency – perhaps above other factors – has …

Shared: Thoughts on Servant Leaders and The Great Outdoors

I was greatly inspired by this article on servant leadership twelve years ago. Written by the National Vice Chief of the Order of the Arrow, I happened upon it again today and it resonated as deeply now as it did years ago. I’m sharing this inspirational article in full in hopes that others may find …

Restless Renewal – The Art of Continuous Innovation

As I’ve discussed many times before, I’m confident that innovation is the key to sustained success in business. It cannot be simple coincidence that the top companies in the world are also the most innovative companies in the world. As a leader, you must create a culture of restless renewal that drives innovation and change …

Student Fulfills Dream at The Ritz-Carlton, Amelia Island

What an exceptional story of genuine care from the Ladies & Gentlemen of The Ritz-Carlton, Amelia Island. A student in my special education class recently shared his dream of working as a massage therapist at the Ritz-Carlton on SBSK. A day later the The Ritz-Carlton, Amelia Island invited my friend to join them for a …